English Customer Service Advisor Ogłoszeniodawca:
Nr ref. :LI/CSAE/KTW/12
Data dodania ogłoszenia: 2012-04-27 11:22:36 | Ogłoszenie ważne do dnia: 2012-06-30
· woj. śląskie
Capgemini Infrastructure Outsourcing Services is one of the biggest outsourcing service providers in Poland. IOS has achieved great success and grown rapidly since the establishment of our first service center in Krakow six years ago. In 2006, we opened a second center in Katowice. Today, our team of 1,600 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Currently, to our IOS Center in Katowice we are looking for candidates for the position of:
English Customer Service Advisor
Ref. No: LI/CSAE/KTW/12
- Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
- Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.
- Proactive flagging incidents where no knowledge solution was found,
- Accurate and timely hand off to other resolving teams.
- Very good English language skills both verbal and written,
- Basic IT knowledge (Vista/2000/XP, MS based applications),
- Basic technical support experience would be an advantage,
- Professional telephone manner,
- Flexible, well-motivated team player, able to work under pressure.
Interesting and stable job within an international team,
Competitive salary with an attractive benefits package,
Opportunity to develop your career with one of the world’s most respected IT companies,
Friendly working atmosphere.
Interested candidates are invited to apply online http://capgeminipl.easycruit.com/ or send CV to RecruitmentITO.firstname.lastname@example.org. Please include reference number in the subject of your message.
Telefon: (12) 634 70 00
Telefon 2: (12) 634 70 00
osoba kontaktowa: Elżbieta Wenzel